Privacy Policy

Effective Date: [Month Day, Year]

BuildFocus Digital ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information shared with us through our website, forms, scheduling pages, communications, onboarding process, and services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://buildfocusdigital.com or use our AI receptionist, automation, messaging, CRM, and related services.

1. Information We Collect

A. Information You Provide

When you contact us, book a demo, complete onboarding, request services, or communicate with us, we may collect:

• Name
• Email address
• Phone number
• Business name
• Business address
• Company owner or authorized representative details
• Billing and payment information
• Business registration or verification information
• Messaging use case information
• Sample message content
• Website, CRM, calendar, and workflow information
• Any other information you submit to us

B. Website and Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring source
• Usage activity
• Analytics and tracking data

C. Service and Communication Data

Because we provide AI receptionist and communication-related services, we may process:

• Call logs
• Voicemail data
• Call recordings where enabled
• Lead details
• Contact form submissions
• SMS and email activity
• Appointment and scheduling data
• CRM records
• Workflow and automation activity
• Support conversations
• Onboarding and verification submissions

2. How We Use Information

We may use your information to:

• Provide and improve our website and services
• Respond to inquiries
• Schedule demos, consultations, and onboarding
• Set up AI receptionist, CRM, automation, and communication systems
• Submit or support phone number, messaging, toll-free, or A2P-related onboarding and verification processes
• Send service-related notices, confirmations, reminders, and updates
• Process transactions and manage accounts
• Monitor performance, troubleshoot, and provide support
• Maintain records
• Enforce our agreements
• Prevent fraud, abuse, or misuse
• Comply with legal, platform, telecom, and carrier requirements

3. Phone, SMS, and Messaging Data

If you provide your phone number to us, you consent to receive calls, texts, and other service-related communications from BuildFocus Digital, subject to applicable law.

If you become a client and use our AI receptionist, SMS, phone, or automation services, we may collect and process information necessary to:

• Configure your phone and messaging systems
• Support A2P 10DLC or toll-free verification submissions
• Manage messaging templates and sample messages
• Document opt-in methods
• Process STOP, HELP, and other messaging keywords where supported
• Maintain message logs and communication records

Message frequency may vary. Message and data rates may apply.

We do not sell mobile opt-in data or SMS consent data to third parties for their own marketing purposes.

4. Call Recording and AI Receptionist Data

If your services include AI receptionist, call routing, call recording, voicemail capture, or call transcription, we may process call-related information to provide the service.

This may include:

• Caller phone number
• Call date and time
• Call recordings
• Voicemail audio
• Transcripts
• Call summaries
• Appointment details
• Lead qualification details
• Internal notes and CRM updates

You are responsible for determining whether your business must provide call recording disclosures, consent notices, or other communications to callers under applicable law.

5. Verification and Compliance Information

To support telecom, phone, and messaging-related setup, we may collect business and compliance information such as:

• Legal business name
• Business type
• EIN or other registration identifier where applicable
• Business address
• Authorized contact information
• Website and privacy policy links
• Terms and conditions links
• Opt-in language
• Messaging purpose
• Sample message content
• Estimated message volume
• Phone number use case details

We may use this information to support onboarding and compliance submissions with third-party telecom, CRM, and messaging providers.

6. Cookies and Tracking

We may use cookies, analytics tools, pixels, and similar technologies to:

• Improve website performance
• Understand visitor behavior
• Measure page and campaign performance
• Improve user experience
• Support remarketing and advertising efforts

You may control cookies through your browser settings.

7. How We Share Information

We do not sell your personal information. We may share information as reasonably necessary with:

• CRM, hosting, scheduling, and software providers
• Phone, messaging, and telecom providers
• Payment processors
• Analytics and automation vendors
• Contractors and service providers
• Legal, accounting, or professional advisors
• Authorities when required by law
• Parties involved in a merger, acquisition, or business transfer

We may also disclose information where reasonably necessary to protect rights, investigate misuse, respond to legal requests, or maintain service security.

8. Third-Party Platforms

Our services may depend on third-party platforms for telephony, SMS, call recording, CRM, email, hosting, scheduling, analytics, and automation.

These providers may process information according to their own terms and privacy policies. We are not responsible for third-party systems, content, outages, policy changes, or decisions outside our control.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain account history
• Document onboarding and compliance records
• Support troubleshooting
• Resolve disputes
• Meet legal, accounting, tax, or contractual obligations

We may retain de-identified or aggregated data for internal analysis and operational improvement.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect information. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or limit certain processing.

To make a request, contact us using the contact details below. We may need to verify your identity before fulfilling certain requests.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. International Processing

If you access our website or services from outside the country where our service providers operate, your information may be transferred to and processed in other jurisdictions, subject to applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective when posted on this page with a revised Effective Date.

15. Contact Us